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FAQ

Registration

Q1: How do I register for an account?

You are required to sign up with us to make any purchases. Click Sign up/Login and fill in your particulars. You will have an option to subscribe to our mailing list to keep updated of our latest trends, new arrivals and promotions!

 

Delivery

Q1: Where do you deliver?

We are currently only shipping nationwide (Malaysia only). We hope to ship internationally in future time so stay tuned for that!

 

Q3: How much does shipping cost?

SM: RM10

WM: 12

 

Q4: How long does delivery take?

Local delivery is within 1 to 3 working days.

 

Q5: Has my order been shipped out yet?

Once your order has been processed and packed, we will send you a text through whatsapp or email on the status of your item. This tracking code will be sent to you through your whatsapp number  or email given to us, please check the address carefully before we send out your order

Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.

 

Q6 Oops! The item I received is faulty

We would like nothing but the best experience while you show with us so we apologise on behalf of our whole team for the mistake! 

Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to sale0mbremalaysia@gmail.com or through our whatsapp number at +60182570655/+60194467644

 

Q7: An item is missing from my order

Oh no! But not to worry! Send an email to sale0mbremalaysia@gmail.com with your order ID or through our whatsapp number at +60182570655/+60194467644  and we’ll have it sort it out for you!

 

Q8: Which address should I ship my order to?

If you are at work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.

If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.

 

Q9: I am not satisfied with the item I received. Can I exchange it?

If you are not satisfied with the item, you can simply send it back to us and we will exchange it for you within 3 working days with your receipt with tag is still attached and the item is unwashed, unaltered, and unworn condition. Any exchange later than this period will not be accepted. Any exchange of sale/discounted item is not applicable.

 

Vendor

Q1: I have a fashion company. How do I become a part of Ombré  team?

We are extremely honoured to hear that! You can refer here at our How To Register as a vendor and we will be sure to get back to you as soon as possible!

 

 

 

@NAS